Frequently Asked Questions

Find answers to frequently asked questions about homelessness and housing support:

Where can I find information to give my friend who is homeless?
You can find information on the Housing Help website if they need temporary housing or shelter
I have nowhere to live with my family. Where do I go?
Transition House can support you in seeking alternative options to keep you and your family sheltered. You can call them at 905-376-9562. 
How do I get into Rent-Geared-to-Income housing? 
Visit the Northumberland County website to learn more about applying for Rent-Geared-to-Income housing.
Is there help if I can't pay my rent?

If you have rental arrears and are on social assistance, contact your caseworker and ask about the shelter benefit. Low income residents, including seniors, with rental arrears can contact the Community Outreach Program at 905-372-6846 ext. 2001 to ask about help through the shelter benefit.

I'm behind on my hydro payments. Can anyone help me catch up? 

If you have hydro or other utility arrears and are on social assistance, contact your caseworker and ask about the shelter benefit. Low income residents, including seniors, with hydro or other utility arrears can contact the Community Outreach Program at 905-372-6846 ext. 2001 to ask about help through the shelter benefit.

My landlord is trying to evict me. What can I do?

If you have received a letter or notice of eviction from your landlord, contact the Legal Centre at 905-373-4464 for help fighting your eviction. If you have rental arrears and are on social assistance, contact your caseworker and ask about the shelter benefit. Low income residents, including seniors, with rental arrears can contact the Community Outreach Program at 905-372-6846 ext. 2001 to ask about help through the shelter benefit.

I feel unsafe in my apartment. What can I do?
If you are in immediate danger, call 911. If you feel unsafe in your apartment and need to leave, you can call Transition House at 905-376-9562. Women and families experiencing domestic violence can contact Cornerstone at 905-372-0746.
What is the difference between Rent-Geared-to-Income and subsidized housing? 

Rent-Geared-to-Income means the amount of rent you pay is based on 30% of the amount of your income. Subsidized housing means you (or your landlord) receives a monthly amount to decrease your total rent payable and is based on your income and unit size. For more information, visit the Northumberland County Subsidized Housing page.

Can I still go to a shelter if I'm on social assistance?

Yes, you can access shelter services in Northumberland whether you are on social assistance or not. If you need temporary housing or shelter there are several agencies that could help.